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Service plans

Standing support for NetSuite and the applications around it

Three fixed-fee plans, each delivered over a three-month term by a senior architect: advisory guidance, hands-on care, or a dedicated development initiative. Pick the level you need and change it at any renewal.

Three plans

Choose how much help you want

Every plan is a fixed fee per three-month term and includes everything in the plan before it. All work is delivered remotely by the same person who joins your discovery call.

Plan 1 · Advisory

Applications Advisory

$12,900

per 3-month term, fixed fee

Strategic guidance across NetSuite and the applications around it, with no hands-on changes.

  • Weekly or bi-weekly 60-minute advisory sessions
  • Slack access for questions between sessions
  • Architecture and best-practice recommendations
  • Risk identification and decision support
  • Written strategic recommendations each term
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Plan 2 · Care

Applications Care

$28,200

per 3-month term, fixed fee

Everything in Advisory, plus hands-on support in NetSuite and the applications we built for you.

  • Everything in Advisory
  • NetSuite configuration support
  • Saved searches, SuiteAnalytics workbooks and reports
  • Workflow support
  • Bug fixes and stabilization of existing customizations
  • Intake through Slack or a shared backlog, prioritized together
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Plan 3 · Development

Application Development

$60,000

per 3-month term, fixed fee

Everything in Care, plus a strategic development initiative delivered in a series of sprints.

  • Everything in Care
  • One strategic initiative per term
  • Discovery, design and an engagement specification
  • SuiteScript 2.1, customizations and integrations
  • Builds such as customer portals and AI integrations
  • Sprint planning, reviews and demos; you keep the source code
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How a plan works

From signature to renewal

  1. Choose a plan

    Pick the level that fits. Each plan includes everything in the plan before it.

  2. Sign and start

    The term starts when you sign. The fixed fee for the three months is invoiced up front.

  3. Work together

    Regular sessions, a shared backlog and Slack keep requests moving. One senior architect runs every plan.

  4. Review and renew

    We review the term's deliverables together. Plans renew every three months; cancel with 15 days' notice.

Good to know

What we need from you, and what a plan does not cover

What you provide

  • Sandbox and production access with the licences and add-ons the work needs
  • Current documentation, process workflows and sample data
  • A designated contact who gathers requests and approves deliverables
  • Prompt decisions from the people who own the outcome

What no plan covers

  • NetSuite's own support services and core product defects
  • Third-party vendor products and support
  • Hosting, infrastructure and uptime guarantees
  • Graphic and brand design, and mobile applications
  • Historical data remediation

Questions

Common questions about the plans

How long is a term?

Three months. Plans renew automatically for another three months unless either side gives written notice at least 15 days before the term ends.

Can we move between plans?

Yes. Pick a different plan at any renewal; each one includes everything in the plan before it.

Who does the work?

Jamie Houselog runs every plan as architect and project manager, bringing in other professionals only when a task needs them.

Is on-site work included?

No. Plans are delivered remotely over video, Slack and shared tools. On-site visits can be arranged separately.

Not sure which plan fits?

A discovery call is enough to recommend one. No preparation needed.

Book a Discovery Call